In case of flight cancellation, departure delay or other changes in flight operation due to weather conditions, or such, we will provide information on the latest status of your reserved flight and the updated departure/arrival time to up to 3 e-mail addresses. Please register the e-mail addresses over the JAL Website when making reservations, confirming reservations, or using the Web check-in service.JMB members are eligible to recieve e-mails automatically in below cases, when registered beforehand.
JMB members who subscribe to this service by logging in to the "E-mail Address Registration" screen and Change" and selecting "Yes" for "Request flight irregularity information" will receive e-mail notifications without the need to register for this service each time they make a new flight reservation. To subscribe to this convenient feature, please follow the necessary steps as follows.
*Please note that JMB members who register their e-mail address with JAL Mileage Bank may also be sent e-mail newsletters and other e-mail communications.
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We will send information on the latest status of your reserved flight in the following situations by e-mail on the day of departure or the day before. By registering your mobile phone address, you can receive such information before arriving at the airport.
Visit the JAL Website and view the latest information as mentioned above under "Flight Information."
Customers who have followed the procedures below over the JAL Website are eligible to use the "International Flight Information Mail Service."
Customers who have made reservations or purchased tickets at JAL offices including by phone, and customers who have made reservations or purchased tickets with travel agents can also register by following any one of the procedures below.
*This service is not applicable to customers who are unable to confirm reservations over the JAL Website or use JAL's Web check-in service (e.g. package tour customers).
To use this service, please access the registration screen as follows.
*JMB members who have subscribed to the International Flight Information Mail Service by logging in to the "E-mail Address Registration and Change" screen and selecting "Yes" for "Request flight irregularity information" do not need to complete this registration process.
When confirming reservations over
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Click the Registration button that appears at the top of the "Reservation Details" screen, and proceed to "E-mail address registration". *Please also refer to the "Applicable Customers" information above. |
Click the Registration button situated in the center of the "Flight details" screen, and proceed to" E-mail address registration". |
International Flight Information Mail Service Registration
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JMB members who subscribe to this service by logging in to the "E-mail Address Registration" screen and Change" and selecting "Yes" for "Request flight irregularity information" will receive e-mail notifications without the need to register for this service each time they make a new flight reservation. To subscribe to this convenient feature, please follow the necessary steps as follows.
*Please note that JMB members who register their e-mail address with JAL Mileage Bank may also be sent e-mail newsletters and other e-mail communications.
American Region | |
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Asia/Oceania Region | |
Europe/Middle East/Africa Region |
American Region | |
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Asia/Oceania Region | |
Europe/Middle East/Africa Region |