AGENCY DEBIT MEMO POLICY AND PROCEDURE FOR TRAVEL AGENTS
IN ARC USA
In accordance to IATA Resolution 850m, Japan Airlines (JAL) hereby provides its Agency Debit Memo (ADM) Policy to be applied in ARC USA.
This ADM policy is valid from 16th Nov 2017 until further notice.
- 1.Collection of difference
JAL will raise ADMs to collect amounts or make adjustments to agent transactions in respect of the issuance and use of ARC Standard Traffic Documents in ticketing/EMD, reissues, refunds with automated and/or manual fare quotes of all fare elements for published and negotiated fares validated on JAL.
- In general, the scope covers but is not limited to;
・Taxes and/or any government or local authority charges
・change fees, refund fee and/or applicable charges stated as part of the ticketing conditions or specifically informed by JAL.
- 2.Violation of ticketing
JAL may issue and collect ADM of USD50 per passenger for following violations.
- ・Required ticket fields
For missing required inputs such as Endorsement box, conjunction ticket number, the original ticket number, etc.
- ・TOUR CODE
For missing/incorrect/invalid Tour Code.
- ・Ticketing Method
For not applying the ticketing method specified by Ticketing Instruction or fare rule.
- ・Inappropriate Use of JAL Validation
For usage of 131 CPI when JL is not included in the itinerary.
- ・Incorrect Carrier use
For including carriers or code share flights when the fare rule/ticketing instruction does not allow.
- ・Ticketing Incomplete Itinerary
For issuing with WL or open segments when the ticketing instruction and/or fare rule does not allow.
- ・Abusive or Fraudulent Ticketing
For disregarding fare rules/JAL ticketing instruction such as using incorrect class or different class from the PNR, WL sector as HK, hidden city, beyond-destination and cross border, etc.
- ・Ticketing Passive Segments
For issuing passive segments not substantiated by the corresponding active segments.
- ・Unacceptable Credit Card
For charge back cases or using unacceptable Credit Card.
- ・Fictitious Ticketing
For manually insert a fictitious or previously used ticket number that does not match with passenger and/or existing itinerary in the PNR.
- ・Stopover Violation
For failing to collect applicable stopover fee or for ignoring the stopover restriction.
- 3.Violation for booking
We may issue ADM and ADM fees as follows for booking violations.
(Booking policy Article1)
|For booking multiple seats on the same or conflicting flights on single or multiple PNRs for a same passenger.||USD50|
(Booking policy Article2)
|For fraudulent, fictitious or speculative bookings.||USD50|
(Booking policy Article3)
|For failure to use confirmed space booked in your CRS||USD50|
|Invalid Name Change
(Booking policy Article4)
|For changing/correcting passenger name field.||USD50|
(Booking policy Article5)
|For repeatedly cancelling/booking same itinerary in the same or different classes on one or more PNRs.||USD50|
|Married Segment Control Violation
(Booking policy Article6)
|For intentionally breaking Married Segment Control||USD500|
(Booking policy Article7)
|For manually forcing reservation||USD500|
(Booking policy Article8)
|For creating segments not in the right booking sequence||USD500|
|Incorrect Usage Of Booking Class
(Booking policy Article9)
|For not issuing in booking class specified by the fare, or for issuing in different booking class than the PNR.||USD50|
(Booking policy Article10)
|For fictitious bookings.||USD50|
(Booking policy Article11)
|For booking hidden groups in multiple PNRs.||USD50|
|Secure Flight Passenger Data
(Booking policy Article13)
|For failure to register SFPD||USD50|
(Booking policy Article15)
|For disregarding the cabotage rule issued by each government.||presented
|Inactive GDS Segment
(Booking policy Article16)
|For failure to remove the un-ticketed/unwanted active/passive segments at least 24 hours before departure||USD50|
- 4.Processing of ADMs
・ARC Memo Manager is exclusive medium through which ADMs must be billed and disputed.
・ADMs will be issued through ARC Memo Manager within 9 months of final travel date or refund date of the related STDs.
・JAL will provide specific details as to why the ADM is raised.
・ADM should be settled or disputed within 15 days through ARC Memo Manager.
・All disputes must be addressed and submitted with detailed information including supporting documents.
・JAL will revert within 60 days via ARC Memo Manager stating acceptance or denial of the dispute with clear explanation.
JAL Booking Policy for International Sectors
Japan Airlines has established JAL Booking Policy to offer passengers a greater number of seats
We appreciate your observance of our policy for reserving, booking and ticketing air transportation on all JAL group flights.
For GDS/CRS practices that are considered a violation, JAL reserves the right to issue ADMs, cancel all abusive bookings and cease any agencies access to view, book and do ticketing through GDS terminals. Please refer to JAL ADM policy for our ADM practice.
Thank you for your understanding and cooperation.
- Article1. Duplicate Bookings
It is not allowed to create duplicate bookings for the same passenger for any reason. Definitions of Duplicate Booking are follows.
(1) Same section of routes on the same day are reserved
(2) Same section of routes on dates in close proximity to each other are reserved
(3) Different section of routes on the same date are reserved; or
(4) It is reasonably considered that the Passenger cannot use all of the seats reserved.
- Article2. Fictitious Name
It is prohibited to make reservation with fictional /fabricated name for any reason.
- Article3. No Show
Change/Cancellation must be made before the departure of the flight being changed /cancelled. On-ward sectors of No Show PNR may be cancelled.
(Regardless of ticketed PNRs or un-ticketed PNRs)
- Article4. Invalid Name change
Passenger name should be same as Passport name. You may not change the name of a passenger with a reservation to another person's name. It is also forbidden to transfer tickets to others. Furthermore, when refunding a ticket after purchase, cancellation or refund charges will be collected.
- Article5. Churning
Please issue a ticket by the ticketing time limit of fare rule or TLC specified in the PNR when making a reservation.
Avoid repeatedly cancelling and rebooking the same itinerary to circumvent the ticket time limit or for any other reason.
- Article6. Married Segment Control Violation
Married segment violation Verification on bookings that do not follow the O&D logic and other various practices used to manipulate the system to accept bookings made against the married segment logic. Please proceed all bookings, fare calculation and ticketing at an O&D basis.
- Article7. Forced Reservations
Verification on forced bookings by various practices used to manipulate the system with the intention to circumvent JAL inventory to obtain seats in RBD (s).
- Article8. POC (Point Of Commencement) violation
Creation of segment (s) not in the right booking sequence as per the journey passenger intends to travel, with the intention to circumvent JAL inventory to obtain seats in RBD (s) which may have not been available when the same was requested.
- Article9. Incorrect Usage of Booking Class
Booking and ticketing must be made in the appropriate booking class and must correspond with a valid fare and fare rule for the complete itinerary.
- Article10. Fictitious Bookings
Agencies can create a test or training PNR only in the training mode of a GDS provider. Creating any fictitious bookings including testing or training bookings is not permitted.
- Article11. Scattered Booking
Bookings of 10 or more passengers on the same flight must be created in the same PNR.
Creating individual PNRs to disguise the size of a group I not permitted.
- Article12. Passenger contact
Travel agency must provide its phone number, the name of inquiry person, the passenger contactable phone number or Email and also local contact number.
- Article13. Secure Flight Passenger Data
SFPD is required by the government depending on the destination. Please input SFPD into the PNR by the deadline.
- Article14. Required minimum connecting times
We do not accept reservations for itineraries that do not satisfy minimum connecting times of each airline.
- Article15. Disregarding Cabotage
There is a restriction for domestic flight carriage between 2 cities within same nation by each nation policy. Creating bookings disregarding Cabotage is not permitted.
- Article16. Inactive GDS segments
Unnecessary segments must be cancelled including inactive segments with status codes of HX, NO, UC, UN etc. at least 24 hours prior to flight departure.
- Article17. Passive segments
Passive segments shall be created for the purpose of ticketing only.
Passive segments created for ticketing must be cancelled at once after issuing ticket at least 24hours prior to flight departure.
Please inform passengers of any schedule change, flight cancellation or other exceptional circumstance informed by JAL.
Travel Agency is responsible for promptly working all queues.
- Article19. Multiple GDS
Please book and ticket passenger itineraries in the same GDS.